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Frequently Asked Questions
We Receive at Rent-A-Center

We’re here to help!
How do I buy at Rent-A-Center?
Rent-A-Center flexible payment options give you the power to buy how you want, without using credit. Any option you choose includes delivery, service and set-up!** To find out which payment option is right for you, visit the Worry-Free Guarantee page.

Then for your convenience, you can Start An Application online at any time to answer a few simple questions with no obligation to purchase. Once your application is submitted, you will need to visit the store in person to finalize your agreement (including verifying your residence, source of income and personal references) and schedule a delivery.

You can also Find A Store near you to visit in person or call one of our stores directly.
How can I tell if the item I want is available at a specific store?
Inventory may vary by store location. Our store associates will work with you to find the products that you want. They also have the ability to special order items for you, particularly items featured on our website. Find A Store near you or Start An Application online to have someone contact you.
I would like more detail about technical specs and/or dimensions. Where do I find that?
The product details on our website contain specifics about dimensions and features. If you still have questions about a product, our store representatives are very knowledgeable and can help you with this information. Find A Store near you or Start An Application online to have someone contact you.
Do you have new products available?
Yes! At Rent-A-Center we offer the latest and greatest new brand-name items. In addition, if you’re looking to save even more, we carry previously rented merchandise for a discount. Find A Store near you or Start An Application online to have someone contact you.
Do you have previously rented products available?
We offer “like new” furniture, appliances, computers and electronics that have been previously rented. We run each item through a vigorous Quality Assurance process of re-inspection, refurbishing and cleaning before we make it available for purchase – often at a significant savings.

If you’re searching for a particular item, Find A Store near you or Start An Application online to
have someone contact you.
What are the terms and conditions? And what are my payment options?
At Rent-A-Center, you have the freedom and flexibility to choose the payment terms that work best for your budget. You can buy it now at the cash price, use 90 Days Same As Cash,** or make a fixed number of weekly payments with no growing interest. (Semi-monthly and monthly payment options are also available.)

For more information, read about our Worry-Free Guarantee or Contact Your Rent-A-Center Store.
What is needed for approval?
Getting started with Rent-A-Center is quick and easy. On your first visit, be sure to bring information that we can verify about your residence, source of income and two personal references. We'll arrange delivery – on the same day, in most cases – and you'll be enjoying your new items in no time at all.
What if I can't find the information I'm looking for, or what if I want to speak to someone directly?
• Start An Application and a store associate will be in touch within 2 business days.
• Find A Store near you to speak directly with a store associate.
• Call 1-800-665-5510 to be routed to a store near you.
• Call Customer Service at 1-800-422-8186 for Customer Service support and questions
What is a Wish List?
Wish List is an easy way for you to keep track of your items of interest. To use Wish List, you’ll need to create an account on our website. Once you are logged in, you can add or delete items and manage your list anytime. (To add an item, simply click “Add to Wish List” on the product’s detail page.)
How does your website work? Can I complete an application online and have product delivered to me?
Yes! Once you find the item you want, you can Submit An Application to the store nearest you. Once the store receives that information, they will contact you at your convenience within 2 business days. To complete your transaction, you can choose either to visit the store in person or arrange the details over the phone (in which case, we will obtain your signature and verification of specific documents upon delivery).
How is my privacy protected?
Your privacy is important to us. The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy.
How do I make payments? Can I make payments online?
Yes! You can make payments online (even set up automatic payments) using ePay. To use ePay, you'll need to (1) create an online account with us, using the same email address that you gave to the store, then (2) go into your account and set it up for online payments. Set up ePay now. You can also make payments by phone or in person at your Rent-A-Center store.
What if I want to upgrade?
Yeah, you can do that! If you ever feel like upgrading your item to “the next big thing” or something with more/newer features, just let us know.** (Your payments will adjust accordingly). At Rent-A-Center, you never have to worry about being stuck with a product you don’t want. Contact Your Rent-A-Center Store.
What if I want to pay off an item early?
It’s no problem! At any point in your agreement, you can take advantage of our Worry-Free Early Purchase Option, which allows you to pay off your item when you’re ready and save significantly on your remaining total cost. Contact Your Rent-A-Center Store for your individual savings.
What if I have to make a late payment?
Need a little help? No worries. If you ever need to make a late payment, simply contact the manager of your Rent-A-Center store as soon as possible – we’ll be happy to work with you!
What if I need to return an item or I can no longer make my payments?
Unforeseen things happen, and Rent-A-Center understands. At any time, you can return your product and simply freeze your payments. Then when you’re ready, you have the freedom to come back and get the same or comparable item, and pick up your payments right where you left off. Every payment you make at Rent-A-Center is fully protected.
What if my item breaks?
If an item breaks because of any kind of manufacturing defect, we'll repair it quickly and at no additional cost. If offsite repairs are needed, we'll even give you a loaner while you wait.
I would like someone from Rent-A-Center to contact me. How do I do that?
• Start An Application and a store associate will be in touch within 2 business days.
• Find A Store near you to speak directly with a store associate.
• Call 1-800-665-5510 to be routed to a store near you.
• Call Customer Service at 1-800-422-8186 or Contact Us Online for customer support and questions. At Rent-A-Center, complaints are taken seriously. Send us a message and let us know what we can do to make your situation right.
How can I be removed from receiving phone calls or USPS mail from Rent-A-Center?
Contact Customer Service at 1-800-422-8186 or Contact Us Online
How can I be added or removed from the Rent-A-Center email list?
• Subscribe to the Rent-A-Center email list.
• Unsubscribe from the Rent-A-Center email list.
I signed up to receive emails from Rent-A-Center, but I haven't received any lately. What should I do?
We apologize for any inconvenience. Please be sure to add messages@reply.rentacenter.com to your trusted list of senders, contacts or address book. Also, our email may have been mistakenly sent to your spam or junk folder. Please go to your spam/junk folder and mark it as “not spam”.

If you’re still not receiving Rent-A-Center emails, please review our Whitelist Instructions for each ISP provider or click Sign Up For Specials and re-register.
How do I find out about job openings at a Rent-A-Center near me?
We offer terrific opportunities to those who want to be part of our strong corporate office team or a local Rent-A-Center store. Find out more about working at Rent-A-Center or visit our Careers website to search and apply for jobs.
Have additional questions?
• Call Customer Service at 1-800-422-8186
• Contact Us Online
• Find A Store near you to speak directly with a store associate.
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